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Contact · Direct line
Press the button. A person answers.
Every lift car has one button that puts you through to a person. This page works the same way: choose why you are getting in touch and you reach the right team, without being transferred.
Emergency line open 24/7Requests answered within one working dayAll 27 governorates
SEFCO · INTERCOM
Every number on this board is answered by our own team, not an outside call centre.
The direct lines
One line for each need, and whether it is open now.
The status follows Cairo time, so you know who will pick up before you dial.
Written request
Write to us, and we will call you back.
Your request goes straight to the engineer who handles the service you chose.
Have these ready to save time
- Building type and number of floors.
- Lift brand and year installed, if there is one.
- A photo of the capacity plate inside the car.
- Governorate and the nearest landmark.
For a stopped lift, calling is faster than this form.
Building directory
SEFCO · Head office
Address
8 El Farouk Omar St, Qubaa City, Gesr El Suez, Cairo
Hours
Sat – Thu · 9:00 – 17:00
Visits
By appointment, so the right engineer is there.
Coverage
27
governorates, one number.
Pick your governorate on the panel and we will start the request for it.
Before you call
Quick answers.
Someone is trapped in the lift. What should I do?
Call the emergency line now and ask the person inside to stay in the car with the doors closed. Do not try to force the doors or pull anyone out; our emergency technician is trained to release people safely.
Is the first site survey free?
Yes, the first survey and condition report are free within our coverage.
Do you work on lifts you did not install?
Yes. We maintain and modernise every brand, starting with a full inspection.
What should I send for an accurate quote?
Building type and floors, the shaft dimensions if it exists, or the drawings if the building is still being designed.